Introduction
Ensuring the security of your account is a priority at Cradle Accounting. One of the ways we achieve this is through the use of multi-factor authentication (MFA). However, we understand that there may be times when MFA needs to be reset. To maintain security, this process requires the direct involvement of your account's superadmin. Here, we will outline the step-by-step process for superadmins to request an MFA reset.
Step 1: Identification of Need
Before proceeding, verify that a reset of the multi-factor authentication is necessary. This is typically required when a user has lost access to their authentication method, such as their mobile device or app.
Step 2: User Communication
If a user identifies the need for an MFA reset, they should inform their superadmin. Users cannot request the MFA reset themselves. It's essential that this request comes directly from the superadmin to ensure account security.
Step 3: Superadmin Requests MFA Reset
Once informed, the superadmin must send a direct request to our support team for the MFA reset. To do this, they should send an email to [email protected]. In the email, they should include the username of the account that requires the MFA reset and a brief explanation of why the reset is necessary.
Step 4: Verification Process
Upon receiving the request, our support team will conduct a verification process. This may involve direct contact with the superadmin to confirm details and ensure the legitimacy of the request.
Step 5: MFA Reset Completion
Once the verification process is complete, our support team will reset the MFA. An email will be sent to both the superadmin and the user to confirm the reset and guide them through the process of setting up the new MFA.
Conclusion
Resetting your multi-factor authentication is a straightforward process, although it does require the involvement of a superadmin for security reasons. As always, Cradle Accounting is committed to maintaining the highest level of security for your account. If you have further questions or need additional assistance, feel free to reach out to our support team at [email protected].
Remember, your account's security is our priority. Always ensure to follow these guidelines to keep your account safe and secure.
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